How we work
From first conversation to long-term care
A clear, calm process with no surprises. Here's what happens at each step, and what you'll have at the end of it.
Step 1: Conversation
A relaxed discovery call about your business, your customers and where you want to go.
Before anything is designed, we listen. We'll talk about what makes your business different, who you serve, what's working and what isn't. There's no obligation and no jargon, just an honest conversation about whether we're a good fit.
You getA clear sense of what's possible, and whether we're the right people to help.
Step 2: Proposal
A written plan with scope, timing and a clear quote, so there are no surprises.
We turn that conversation into a plain-language proposal: what we'll make, how long it will take and what it will cost, in writing. If something isn't right, we adjust it together before any work begins.
You getA clear scope, timeline and quote.
Step 3: Discovery and direction
We dig into your story, your audience and your goals, and agree on a direction.
We look closely at your business, your customers and the competition, then shape a creative direction that grows out of what makes you different. You'll see and approve the direction before we design in detail.
You getAn agreed creative direction and site plan.
Step 4: Design and build
We design and build in stages, sharing progress so you're never left wondering.
Design and engineering happen side by side. You'll get a private preview link to watch your project take shape, with regular check-ins and room for feedback at each stage.
You getA working preview you can explore and comment on.
Step 5: Launch
We test thoroughly, go live, and walk you through everything you need to know.
Before launch we test on real devices, check accessibility and speed, and make sure everything is secure. Then we go live and show you how to make updates with confidence.
You getA live, tested site and a clear handover.
Step 6: Care and evolution
We stay on hand to keep things secure and help your site grow with your business.
Launch is the beginning. With ongoing care we keep your site updated and backed up, and we're here when you're ready for the next step, whether that's a new feature, a new section or a new idea.
You getPeace of mind, and a partner for what comes next.
Step one is a conversation.
Book a free 30 minute discovery call at a time that suits you. No preparation needed and no obligation.
Book a discovery call